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Self Check-In

Self Check-In is a growing phenomenon within all areas of the service industry, allowing customers greater control of their service experience.
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e-CAD Solutions

e-CAD is designed to assist the dealers to change their C&D process, to deliver the same level of service the customer would receive on site to those customers who opt for C&D in a cost effective, reliable and efficient way.
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Automotive Mystery Shopping

Comprising of telephone, email and physical evaluations, which are completed by experienced automotive experts with full industry training, our mystery shopping solutions have the ability to give you a well-rounded view on customer service and management within your business.
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NMC Mystery Shopping Reporting Tool

At the core of our mystery shopping services is our class-leading reporting tool. An extensive reporting suite, it provides you with accurate ways to measure customer handling, processes, and employees’ behaviour.