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Are you your customer’s best option in town? Are your workshops at full capacity?

Are you your customer’s best option in town? Are your workshops at full capacity? Why do customers go elsewhere when they can have the real thing with all the benefits and advantages? Our Mystery Shopping Dealer Service can help you find out whether your team are really building your brand and ensuring; • Planned utilisation • ...
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Why CSI scores are a very poor guide to car buyers' behaviour

If there is one thing car companies cannot be criticised for, it is underspending on customer satisfaction research. Yet the results of all this time and money are patchy at best. Many consumers have a favourite store in terms of customer service (John Lewis being a common nomination), but few people quote a car dealer as their ex...
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Who says Sports cars are not practical, meet the new McLaren 570GT

McLaren’s new 570GT is the most refined car the company has ever made Porsche 911-rivaling luggage space and a ride optimized for road trips. We are unashamed fans of McLaren's road cars. The 650S blew our socks off last year, and we're eagerly awaiting a visit from the 570S later this year once outside temperatures have risen ...
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J.D. Power (McGraw Hill Financial) - Technology is Creating Problems for Vehicle Owners

With over 13,451 responses, the results are in for the top ranking vehicle manufacturers in J.D. Power’s UK Vehicle Dependability Study. Although it is interesting to ogle over the Nameplate VDS Ranking graph, especially for Skoda who ranked the highest this year, it is only when you dig deeper into the key findings you start to get ...
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It's Not What You Do; It's the Way that You Do It...

We have all heard this saying and I am sure having been on the end of a retail experience where clearly the product outperformed the service. We can all clearly understand the impact of a poor personal service on our buying decisions. At NMC we are currently in the early stages of course development for FCA and our synopsis title...
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NMC Wins Mystery Shopping Contract

Acronyms are great but one we all think we understand is VFM – Value For Money. However, sometimes it seems that folks just think about the cost in isolation and make their purchasing decisions based purely on capital outlay. I am sure though that we can all think of instances where this method has not only led to grievous disappoint...
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Mystery Shop - It's Maintain as well as Sustain

Carrying out analysis on the second round of this year’s FCA’s Club Ricambi mystery shopping activity has yet again proved a simple point: mystery shopping awareness on its own will drive up performance. NMC have found consistently that once a network understands that they will be shopped and either rewarded or penalised in line ...
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30 Day Refund Rule - The Customer Wears the Crown

Known simply as ‘the short term right to reject’’, this new section of the Consumer Rights Act 2015, which came into force on October 1st, has the potential to cause a few problems within our Automotive environment. It’s not just our sector that is affected but it’s one thing to reject an electrical good, such as a vacuum cleaner pri...
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Field Manager - Scandinavia

Automotive manufacturer employees who interact with their Dealers to promote best practice processes, standards compliance and exemplary customer handling practices are faced with these simple questions: • What are the issues? • What are we doing? • Where are we going? • How are we doing? Simple questions but it is not easy ...
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Club Ricambi - Mystery Shopping

The first round of mystery shopping is now complete and the FCA Club Ricambi field managers are now sharing results through the Ricambi branded NMC Mystery Shopping Web Tool. The tool is highly intuitive and interactive, and whilst mystery shopping sometimes uncomfortably highlights any short-comings, by using the tool the Dealers ca...
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Alfa Romeo Elite - Update

The evaluations are completed. Soon the programme will gather momentum as the Dealers review their performance and commit to the support offered to achieve the required objectives to become the ‘Best of the Best’. Alfa Romeo has some exciting models coming and they are committed to delivering, both Sales and Aftersales, customer h...
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Jeep - Pathway To Premium

Step by step NMC are working with the Pilot ‘Centres of Excellence’. Following the initial evaluation and development planning, we are now facilitating the on-site actions required to raise the levels of customer handling. This goes hand-in-hand with the environmental changes and enhancements needed to drive the performance to new he...
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#FOMO – Figured out social media…or still just memes and mystery?

Welcome to the age of empowered customer and the future of business is personal. Today’s customer expects the world to revolve around them. With the explosion of smartphones, Adobe Digital Index (ADI) highlights that ‘the UK is the most mobile-ready (in Europe) with companies already recording 52% of their web traffic coming from...
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IT Team Continues To Grow

Welcome to Dan Horton who has recently joined NMC within a software developers role. The proud father of 6 year old twin girls, Dan doesn't get too much ‘me’ time, but when he does he is a keen sci-fi fan and hooked on anything with the word ‘star’ before it! Dan has always had an interest in all things scientific and those who ha...
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Dogs Are Too Mainstream

Did you know that the Managing Director, Andy Nash owns four Alpacas? Hero, Kellogg, Javelin, and Leonardo (note to self - not to ask Andy for name suggestions)! Apparently they are free spirits who do what they want – when they want – and where they want. They also bite, spit and make a lot of noise. Andy says that he has had ...
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NMC Attends Ferrari’s Exclusive 488 GTB Launch

NMC recently attended Ferrari’s new model launch in London. It was a confirmation of how exciting and special the brand is. It’s not an affordable brand for the majority of people, but what a target the brand sets. Aspiration is key to the human condition and we found ourselves lusting after the new 488 GTB. Working alongside our ...
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Sue is a Veggie

Sue Cosby Occupation: NMC Mystery Shopping Co-ordinator Springtime is just around the corner…”Get ready!” When Sue is not heading up quality control and co-ordinating all of NMC’s mystery shops, she likes to kick back and relax with her veggie patch. Sue is a great believer when it comes to foodstuff that “fresh is best”. ...
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Toyota Accessories - Competition in the Vehicle Accessories market is fierce!

Following on from the unprecedented success of the ‘Accessory In-Centre’ coaching conducted by NMC in Lexus Centres nationwide, the programme is now being rolled out to all Toyota outlets. Record accessory sales achieved by Lexus in November prompted an immediate decision to continue the momentum and take advantage of the potentia...
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Welcome Cyan...

We are pleased to announce that we have a new member of staff to add some flare to our Marketing & communications. Cyan Crosby joined our team in early December and has already got stuck into some new and exciting up-and-coming campaigns. So keep a lookout and let us know what you think… Cyan comes from a photographic background w...
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INSIGHT - Happily Ever After for NMC...

Chris Gray Occupation: NMC Consultant Happily ever after for NMC… On Friday 15th May 2015 at the Medway Registry Office, the wedding bells will be ringing! The lucky Chris Gray will be tying the knot with the beautiful Pam. They will be joined on their special day by Pam’s mum and sister, who are flying in from Thailand and st...
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Standards Auditing: New Year – New Standards!

An audit can be an anxious time for those being measured and ultimately criticised. NMC’s audit teams are highly trained to ensure all communication activity carried out is in a spirit of partnership leading to enlightenment. We guarantee they will never use a ‘big brother’ approach! With many years of operational and managerial e...
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‘Secret Location’ revealed…

Last year, prior to the Christmas festivities, NMC celebrated its 10th year Anniversary. After 10 years filled with challenges, achievements and innovations, NMC Director, Andy Nash treated his staff to a spectacular surprise event…and what a night it was… On Saturday 13th December 2014, NMC staff were whisked into the night by b...
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10 Year Anniversary

We are proud to announce that NMC has passed its 10th year anniversary. Our company will host a celebration at a “Secret location” prior to the Christmas festivities for its staff. “The last 10 years have been filled with many challenges, achievements and innovations” said Director, Andy Nash. “We have evolved and grown quickl...
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NMC Go Green

Going green may seem to be a little fashionable but it’s more than a trend for us. There are obvious benefits for the business and at NMC it is all about applying green processes to create a healthy environment for employees, reducing unnecessary waste and recognising the role that businesses play in leading the way for social change...
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Campaigns?

What does that word mean? The simple verb descriptive is “Work in an organised and active way towards a goal.” That’s exactly what we are doing at NMC. Our newsletters, campaign documents and communiques are aimed at bringing to your attention, in an informative, imaginative and hopefully interesting way, the services and products...
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Flexible Electronic Solutions

There are many products that we all interact with daily that are extremely useful and productive. There are also many times when using these products we start thinking very quickly “I wish it could do this!” or “Why can’t it do that?” With all this very much to the front of our mind NMC are constantly updating products. Currently, ...
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More customers choose to use our mystery shopping solution

Mystery shopping has long been an NMC core service. It is always pleasing to first win a new customer and then expand their business with them. Generally this has been what has happened over the years but it is interesting to sometimes think why... Well its simple really, it’s all about a great customer centric service - delivered...
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Launch of our new look website

NMC is pleased to announce the release of our new website. Our main goal was to build a user-friendly and simple to navigate site. The new design allows the users to quickly find the contents thanks to its low hierarchical structure and all encompassed within a fresh new look. The site has been updated with all the latest infor...
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Exciting new project for Alfa Romeo

We are working with Alfa Romeo to help develop their franchise processes to the point that they reflect the core principles of their brand. It’s not just what you do but the way that you do it and all that Alfa Romeo style, design and quality gives them a massive head start when it comes to demonstrating flair, passion and excitem...
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Toyota offer additional support to dealers so they can go even further to improve customer...

Every Toyota Centre works to standards that are the envy of many other brands operating within the UK. NMC are proud to have worked alongside Toyota GB (PLC) for over a decade to ensure that established standards and processes are maintained and more importantly improved and enhanced. We are also charged with ensuring that any new To...
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Fiat Group extend use of ‘Field Manager’ to include their Aftersales teams for all brands

NMC’s Field Manager product which has been in place with Fiat Group Automobiles UK Ltd now for a couple of years has proved itself by delivering the required senior management objectives. A further three manufacturer field teams have been added to it recently and we are currently in discussions to consider adding a couple more. A...
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NMC helping Lexus grow accessory sales

Competition in the vehicle accessories market is fierce. Every motor factor corner shop has a solution designed for a customer’s need but few are designed for the customer’s need and the exacting vehicle fitment. The Lexus bespoke accessories fit right first time, look superb and add value to what can sometimes be seen as a functi...
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Strengthened IT Team

We are pleased to announce that we have a new staff member who has joined our IT Department as an Assistant Software Developer. David Quarshie joined our team in September in this important area which is principally targeted towards designing and maintaining systems for managing and archiving data and providing guidance through the i...
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Are you your customer’s best option in town? Are your workshops at full capacity?

News Feed Thumbnail

Why CSI scores are a very poor guide to car buyers' behaviour

News Feed Thumbnail

Who says Sports cars are not practical, meet the new McLaren 570GT

News Feed Thumbnail

J.D. Power (McGraw Hill Financial) - Technology is Creating Problems for Vehicle Owners

News Feed Thumbnail

It's Not What You Do; It's the Way that You Do It...

News Feed Thumbnail

NMC Wins Mystery Shopping Contract

News Feed Thumbnail

Mystery Shop - It's Maintain as well as Sustain

News Feed Thumbnail

30 Day Refund Rule - The Customer Wears the Crown

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Field Manager - Scandinavia

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Club Ricambi - Mystery Shopping

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Alfa Romeo Elite - Update

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Jeep - Pathway To Premium

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#FOMO – Figured out social media…or still just memes and mystery?

News Feed Thumbnail

IT Team Continues To Grow

News Feed Thumbnail

Dogs Are Too Mainstream

News Feed Thumbnail

NMC Attends Ferrari’s Exclusive 488 GTB Launch

News Feed Thumbnail

Sue is a Veggie

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Toyota Accessories - Competition in the Vehicle Accessories market is fierce!

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Welcome Cyan...

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INSIGHT - Happily Ever After for NMC...

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Standards Auditing: New Year – New Standards!

News Feed Thumbnail

‘Secret Location’ revealed…

News Feed Thumbnail
News Feed Thumbnail

10 Year Anniversary

News Feed Thumbnail

NMC Go Green

News Feed Thumbnail

Campaigns?

News Feed Thumbnail

Flexible Electronic Solutions

News Feed Thumbnail

More customers choose to use our mystery shopping solution

News Feed Thumbnail

Launch of our new look website

News Feed Thumbnail

Exciting new project for Alfa Romeo

News Feed Thumbnail

Toyota offer additional support to dealers so they can go even further to improve customer service and profitability

News Feed Thumbnail

Fiat Group extend use of ‘Field Manager’ to include their Aftersales teams for all brands

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NMC helping Lexus grow accessory sales

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Strengthened IT Team