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Careers – Mystery Shopper

Bring out your inner investigator…apply to be a Mystery Shopper with NMC today!

NMC’s mystery shopping comprises of physical, email/online and telephone evaluations. All of these solutions have the ability to provide our clients with a well-rounded view of customer service and processes within their businesses. Customer service is a vital element for any business and many dealers, retailers and manufactures don’t always receive first-hand accounts of how their service is being delivered; this is where you come in! If you are looking for a flexible role that offers a little extra cash, then a mystery shopper role may be the solution.

At NMC we pride ourselves on our HONESTY, OBJECTIVITY and PROFESSIONALISM. These are a must for all mystery shoppers who want to work for NMC. Do you think you have these qualities? Why not have a look at what it takes to be a mystery shopper in our Q&A section.

Q&A:
  • • What types of mystery shopper roles are available?
Physical (Covert Video) Mystery Shoppers
Physical mystery shopping is carried out nationwide and requires you, the mystery shopper, to wear covert camera equipment to record an accurate and realistic customer experience.
You will not be required to make an investment in covert camera equipment as this will be provided to you by NMC for each assignment. We use extremely high quality equipment that would be unrealistic for individuals to invest in.

Email /Online Mystery Shopper
Digital mystery shopping is conducted by sending online enquires via our clients’ websites and assessments are made on the quality and speed of responses received. All findings are forwarded to NMC’s Performance Management office by the mystery shopper either via email or online report.
Although some computer knowledge is beneficial, you don’t have to be an internet guru to apply for our Email/Online Mystery Shopper position. Full training will be provided at NMC Head Office.

Telephone Mystery Shopper
Telephone mystery shopping is primarily used to conduct evaluations over the phone, but may also be required for customer satisfaction surveys and research. The calls are recorded via NMC’s bespoke in-house software from your home, with the data being securely stored at NMC’s Performance Measurement office.
So if you have the skills to communicate effectively and gather information over the telephone…and generally enjoy a good chat, please apply for our Telephone Mystery Shopper position. Full training will be provided at NMC Head Office.

Please note that we greatly welcome candidates from all walks of life and regional accents are very beneficial as NMC conducts calls all across the UK for our extensive client base.
  • • What age do I have to be to apply?
Candidates must be at least 18 years of age, but no upper age limit applies. During the selection process proof of age will be required.
  • • Do I need to be a resident in the UK to apply?
Candidates must be a resident and have the legal right to work in the UK. During the selection process we will ask you to provide documentary evidence of your entitlement to work in the United Kingdom accordance with s.15.25 Asylum, Nationality & Immigration Act 2006.
  • • What skills and qualities do I need to be a mystery shopper?
Reliability
NMC requires that all mystery shoppers are able to demonstrate good time management and self-discipline. Reports must be completed and provided to NMC’s Performance Management office within a specified time period on completion of the visit. If you are unable to make an appointment due to unforeseen circumstances, you must contact the Performance Management office immediately as NMC reserves the right to reassign late assignments.

Ability to Remain Anonymous
Due to the nature of Mystery Shopping, it is important that when performing each assignment your identity as a mystery shopper is not revealed unless otherwise instructed. On occasion it may be necessary to make notes.

Honesty, Objectivity and Professionalism
All mystery shopping reports must be completed objectivity and professionally. It is essential to remember that your report will be used by our clients as part of their training and development programmes.

Accuracy
All reports must be completed in detail and with a high level of accuracy. Full English grammar to be used and if completing digitally, please spell check before sending. Please ensure that you read and understand the questions asked and provide honest and accurate answers.
  • • How much will I earn being a mystery shopper?
Payment will vary according to experience and assignment. If successful, mystery shopper positions will be displayed on the job board detailing remuneration for each assignment.
  • • When will I get paid?
Upon completion of the assignment, fees will be paid into your bank account fortnightly.
  • • How long will it take to complete the online application form?
The application form should take no longer than 10 minutes to complete and you are not required to provide proof of age and legal entitlement to work in the UK at this time.
  • • What type of questions do you ask on the application form?
The application form is broken down into sections such as personal details, education, work experience and driving experience. It is important for you and our clients that suitable assignments are matched according to your demographic, experience and profile.
  • • How long has NMC been doing mystery shopping?
NMC has been conducting performance evaluations since 2004. With over 10 years’ experience and 50,500 events, we are passionate about the bespoke mystery shopping services we offer to our clients. We aim to provide our clients with:

Genuine Feedback from Genuine Customers
Shopper credibility is of the utmost importance to ensure the experience captured is not only realistic, but objectively delivers the intelligence necessary upon which to base sound judgements. It is therefore imperative to ensure that our mystery shoppers are credible. We work closely with 000’s of candidates from across the UK to ensure a broad range of specific demographic profiles for each assignment.

Clear Analysis to Provide Valuable Insight
At the core of our mystery shopping service is our class-leading reporting tool. An extensive reporting suite, it provides our clients with accurate ways to measure customer handling, processes and employees’ behaviour. Clients are able to access a range of up to 60 reports tailored to their needs, which include but not limited to, summary, tending and historical reports. In addition to all this, shortcuts to best-in-class examples for training and coaching are provided.

Commitment & Action
Customer expectations and satisfaction are an important aspect of any business and are ever-changing, making customer management a high priority for business managers and their employees. This demonstrates the significance of mystery shopping, playing an important role in improving customer handling and training due to the visualisation for the customers’ experience and the ability to compare results to best practice for further improvement.

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1. Personal Details
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2. Work / Education
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3. Vehicles & Driving Experience
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4. Mystery Shop Types
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5. Agreement
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Data Protection
All personal details and information provided will be held securely and confidentially on our database, and only made accessible to NMC’s authorised personnel involved in the recruitment process.

Title:
First Name: Last Name:
Gender: Date Of Birth:
Nationality: Cultural and ethnic origin:
Do you have any disability that may affect your application?
CONTACT DETAILS
Daytime No: Evening No:
Mobile No:
Email:
ADDRESS
Address1: Address2:
Address3: County:
Post Code: Country:
Regional Accent:
Hear About Us:
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If you are successful we will ask you to provide documentary evidence of your entitlement to work in the United Kingdom accordance with s.15.25 Asylum, Nationality & Immigration Act 2006.

Are you legally entitled to work in the UK?
Are you a student?
Do you have mystery shopping experience?
Position Title of most recent job held:
Years in above position:  
Do you have any ‘unspent’ criminal convictions under the Rehabilitation of Offenders Act 1974?

(There is no obligation to declare convictions which are spent under the terms of the Rehabilitation of Offenders Act 1974. Please note that any convictions declared above will not necessarily be a bar to you being offered work).
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full UK driving licence?
Driving convictions in the past 3 years?
Do you own a car?
Do you have access to other vehicles?
Do you have a full UK motorcycle licence?
Do you own a motorcycle?
Would you be prepared to travel?
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Physical (Covert Video) Mystery Shoppers
Flexible opportunities are available. You will be required to wear covert camera equipment, must be willing to travel and own a mobile phone. Shoppers must have a good attention to detail, able to conduct themselves in a professional manner at all times and demonstrate good time management and self-discipline.
Apply:

Email /Online Mystery Shopper
Flexible opportunities are available.
Apply:

Telephone Mystery Shopper
Flexible opportunities are available.
Apply:
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Thank you for completing this form – we wish you well with your application. Please note that an offer of an interview does NOT constitute an offer of work. Before signing the declaration, please read carefully through what you have written and check that you have completed all the sections. Your signature will be taken as:

Declaration
  • 1. Your authorisation for NMC to contact relevant authorities should we need to check any other information concerning your application to join us.
  • 2. I confirm that the information given on the form is true and complete to the best of my knowledge. I acknowledge that any false statement may be sufficient cause for rejection or result in NMC not offering further work to me.
Signature (Full Name):
Date: 20/09/2017

Data Protection Consent
By submitting this application form and signing below, I confirm I consent to the NMC processing my personal data, subject to any expectations I have indicated by ticking the boxes below. Such consent includes the processing of my sensitive personal data, as may be contained in my answers to the questions relating to disabilities or criminal convictions above or under the heading equal opportunities monitoring section.

Signature (Full Name):
Date: 20/09/2017

In the event that your application is NOT successful on this occasion, NMC may retain it on file. Please tick ( ) if you do NOT wish NMC to retain your application form on file for the purposes of future recruitment opportunities in the event your application is not successful.




Thank you

An automated email will be generated shortly to confirm that your details have been submitted to our database. If successful, a member of team will contact you shortly with your user name and password for logon to our job board.

Through the NMC job board you will be able to view available roles and benefit from our training portal, which provides extensive guidance such as remaining anonymous and use of our specialist covert camera equipment.
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